Shipping policy

Shipping Policy

Order Processing
Orders are processed within 2–4 business days. While many orders may be prepared sooner, processing times may vary during periods of higher order volume. This time allows us to prepare, quality-check, and package your House of Mara order before shipment.

Business days do not include weekends or statutory holidays.

Shipping

Shipping options, rates, and estimated delivery times will be displayed at checkout based on your delivery location.

Please note that delivery estimates begin once your order has been shipped and do not include order processing time.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of our control, including carrier delays, weather, customs, or other unforeseen circumstances.

Tracking
Where tracking is available, tracking information will be provided once your order has shipped. Please allow time for tracking information to update after your package has been accepted by the carrier.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at hello.houseofmara@gmail.com. We will do our best to assist before the order ships, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

House of Mara is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at hello.houseofmara@gmail.com and we will review the situation with you.

For items that arrive damaged, please provide clear photos of the item and packaging so we can assess the issue.

 

Questions

For questions regarding your order or shipping, please contact us at:
hello.houseofmara@gmail.com