Refund policy

All sales are final. We only consider returns replacements or refunds for items that arrive damaged, defective or incorrect due to an error by House of Mara.

To request a review of a damaged defective or incorrect item, please contact us and provide clear photos showing the issue. All requests are reviewed individually, and a replacement or refund will only be issued once approved by House of Mara.

You can always contact us for any return question at hello.houseofmara@gmail.com.

Damages and issues
Please inspect your order upon delivery. If your item arrives damaged defective, or you receive an incorrect item due to an error by House of Mara, please contact us promptly and provide clear photos of the item and packaging so we can review the issue.

Exceptions / non-returnable items
Please ensure you select the correct phone model before placing your order. Items ordered for an incorrect phone model due to customer selection are not eligible for return exchange or refund. Exceptions may be considered at the discretion of House of Mara

Exchanges
We do not offer exchanges for a change of mind or incorrect phone model selection. If an item is approved as damaged, defective or incorrect due to an error by House of Mara, we will work with you to provide an appropriate resolution.

Refunds

If a refund is proved by House of Mara, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund.